07 · Maintenance & support
Software that keeps working after launch
Most outages are old dependencies, expired certificates and unnoticed errors. A monthly retainer means someone who knows your code is watching it, and fixing things before your customers notice.
Retainers are sized to your system and agreed in writing, month to month.
What is included
What we do under maintenance & support.
- 01
Uptime and error monitoring
We watch the site and the logs, and act on alerts instead of waiting for a customer to complain.
- 02
Security and dependency updates
Framework, library, server and certificate updates applied and tested on a schedule.
- 03
Bug fixes
Reproduced, fixed and deployed, with a short note on what happened.
- 04
Small improvements
A monthly allowance of hours for tweaks and minor features.
- 05
Backups and recovery
Backups that are actually restorable, checked regularly.
- 06
Works on code we did not write
After a short review we can take over an existing site or app.
How it runs
From first call to handover.
- 1ReviewA short look at the system, hosting and risks.
- 2Set upMonitoring, backups and access.
- 3MaintainUpdates, fixes and improvements each month.
- 4ReportA plain-language summary of what changed.
Tools
What we use.
- Next.js
- React
- Node.js
- WordPress
- Shopify
- MongoDB
- PostgreSQL
- Linux & nginx
FAQ
Maintenance & support: common questions
Scope, ownership, timelines and what happens after launch.
Still have a question? Ask on WhatsApp and we will answer directly.
What does maintenance cost?
It is a monthly retainer sized to your system: how complex it is, how critical uptime is and how many improvement hours you want included. We quote it in writing after a short look at what you run.
Can you maintain software someone else built?
Usually yes. We do a short review first so we know what we are taking responsibility for.
Is there a contract?
Plans are monthly. You can pause or stop with notice.
What happens if something breaks at night?
Monitoring alerts us, and we respond within the working hours of your plan. Tell us your needs on the call and we will agree response times in writing.
Start a project
Tell us what you’re building.
One honest paragraph is plenty. We reply within one business day with a fit check and next steps, or an honest no.
Mon–Fri, 9 AM–6 PM PKT (UTC+5). NDA on request.